Putting the Big Data ‘Rich Mine’ to Work

Data awareness is the precondition for digital development. The essence of digital transformation is breaking the barriers around information and data, integrating, using and extending internal and external data, and comprehensively raising service capability. Analysing big data and drawing insight from it is the mindset that wins initiative – and the basis for finding governance chokepoints early and delivering precise, fine-grained services.

To ride the waves of digital transformation, organisations must break the ‘bowel obstruction’ that does not fit the digital era, going out with solutions rather than waiting for problem lists to arrive. Breaking convention means crossing the river by feeling the stones – and takes the daring to be first to eat the crab, shouldering responsibilities and releasing control in the process. Shenzhen’s tax service shows that with the courage to confront difficulty, linking data islands and connecting government-enterprise platforms can solve stubborn problems, open new service lanes, create soil that stimulates market vitality, and bring unimaginable convenience to the departments themselves.

Digital transformation has entered a phase of full acceleration, but it will not happen overnight. Different regions, industries and enterprises start from different places; facing the tangle of ‘cannot transform, dare not transform, cannot afford to transform’, with obstructions remaining and much data still asleep, there is much work left to make data come alive.

Digitalisation is not the goal; the point is mining more possibilities so that the original aim of saving costs and raising efficiency truly lands. Many ‘government-guided, platform-empowered, leader-driven’ coordination mechanisms have formed, pooling forces toward a digital ecology of collaboration and shared governance. Big data is like river water: filtering, disinfecting and decolourising it into tap water that different platforms, enterprises and households can use is the great test of digital transformation. Playing this opening move well requires building protective dams for privacy and confidential information, keeping data and its applications safe, letting them raise human welfare – and minimising the risks to development and security.

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